BERNADETTE LATRICE HUGHES

635 Lakewater Estates Lane

Stone Mountain, GA 30087

Mobile: 678-428-0173, Alt Phone: 770-865-2979

E-mail: bekhughes@yahoo.com

 

 

OBJECTIVE

 

To obtain a position with a growing company where my skills and experience will add value to its operations

 

WORK EXPERIENCE

 

Jacobs, Inc

Site Acquisition Specialist             2/14 - Present

 

•          Interface and collaborate with land owners, real estate brokers, city and state officials, zoning and planning officers, construction managers, and developers to obtain information about a potential or existing site.  Actively research land or tower ownership through existing lease or public information to obtain landlord contact information as needed.  Negotiate with landlords and other entities to secure and finalize lease agreements, access and easement agreements, amendments, and SNDA's acceptable to client.  Obtain due diligence documents (NEPA/Tribal, Survey, Ground lease, ASR, FAA, etc), E911 information, and report all site acquisition activities on assigned sites.  Prepare and submit applications to the tower owner companies, such as SBA, AT&T, Verizon, Crown, ATC, and others,  for installation of equipment on new build and colocation/existing sites. Contact vendors to acquire appropriate documents displaying product specifications. Track and forecast critical due dates for several projects concurrently to ensure project progresses on schedule and within budget constraints.  Identify potential problems, setbacks, or delays with project performance.  Receive and analyze documents for completeness, adequacy of scope of work, compliance with laws, regulations and policies. Review contractor drawings, activities, products, and reports to determine parcels invovled, fiber routes, access and utility easements, dimensions and location of required equipment,  and for adherence to  company and client requirements. Complete, coordinate, and prepare zoning and building permit applications/documents for each local jurisdiction. Ensure PO's (Purchase Orders) were submitted to vendors or appropriate parties in a timely manner.   Attend project and deployment meetings, communicated regularly with project manager, clients, and customers to keep them informed of key information regarding sites.    Coordinate with Design, RF engineering,  legal and environmental consultants, and contractors on projects to ensure quality performance.

 

 

Solid Source Realty,  Inc                                                                                               12/10 – Present

Associate Broker- Self-Employed

 

•                  Negotiate the sale, lease, or development of properties.  Managed and oversee operations and administration of residential properties. Analyzed information on property values, taxes, zoning, and comparables to determine what properties should be acquired.  Coordinated the work and activities of others by getting members of a group to work together to accomplish tasks. Utilized relevant information and individual judgment to determine whether events or processes complied with laws, regulations, or standards.  Met with prospective clients to show properties, explain terms of contracts and provide information about local properties and areas.  Prepared contracts according to clients’ requirements/guidelines. Provide conflict resolution as needed to ensure contract compliance and consummation. 

•                 Provide information to clients, loan officers, appraisers, etc, by telephone, in written form, email, or in person.  Utilize social media, farming communities, website development, and  internet based education to market and acquire more business.  Analyze market conditions and properties to obtain best price. Researched appropriate systems to find properties that correspond to client’s specifications. Manage finances and operations of the company. Represented buyers and sellers in real estate transaction.

•                 Conduct home buyers information and counseling sessions, prepared comparative market analysis, flyers, and other marketing materials to acquire more clients.

•                 Worked with housing counseling agencies/partners providing consultation, education, and training to increase the quantity and availability of qualified buyers.

•                  Experience with specific contractual requirements, terms, conditions, and pricing necessary to evaluate costs and analyze the effect of change proposals/amendments.  Ability to convey information, respond to inquiries, and participate in negotiations both verbally and written.

 

Teksystems/AT&T                                                          11/13 – 2/14

Colocation Project Manager - Contract Position

 

•          Management of the Towers co-location process from the initial application through signed Agreement, preserving timeline commitments to customers. Ensured all required information was uploaded to appropriate systems and timelines/milestones were logged and met.  Reviewed leases, applications, and amendments for errors, required information, and adherence to guidelines. Tracked equipment, lease price, and lease requirements for each site.  Provided guidance and communicated requirements to customers regarding submission of co-location applications.     Maintain a professional and Courteous manner in all interpersonal relations, including those with external clients, vendors, and Internal clients to ensure smooth co-location process. Work well under pressure to meet  deadlines. Possess strong problem solving skills and  solution oriented. Assisted as point of contact regarding co-location on tower assets.    Intermediate to expert level  experience with Siterra, Colocation Application Sites, and Network Flow.

 

Insight Global/Verizon Wireless                    11/12 – 07/13

Regulatory Specialist - Contract Position

 

 

•          Worked with  Federal Aviation Administration (“FAA”) Regulations and corresponding Federal Communications Commission (“FCC”) Rules (Code of Federal Regulations (“CFR”) Part 17) regarding obstacle evaluation, including identification of heights exceeding minimum instrument flight altitudes, and heights exceeding conical surfaces for prescribed slope calculations, as well as obstruction and marking/lighting requirements, including painting guidelines, lighting guidelines, and acceptable configurations

•          Experience with the FCC Rules (C.F.R. Part 22) regarding public mobile services, including protractor-based distance computation, height above average terrain computation, disturbance of AM broadcast station patterns, frequency tolerance, emissions types, cellular geographic service area, service area boundary extensions, contract extension agreements, eight cardinal  radii, alternative Cellular Geographic Service Area (“CGSA”) technical information, Effective Radiated Power (“ERP”) manipulation, international border requirements, and in-building radiation systems

•          Experience with FCC Rules (C.F.R. Part 24) regarding personal communications services, including technical standards, (Radio Frequency (“RF”) and Height Above Average Terrain (“HAAT”), narrowband Personal Communications Services (“PCS”) and broadband PCS bandwidths, power and antenna height limits, field strength measurements, international border requirements, and frequency stability.

•          Familiarity with the engineering required in order to create and modify depictions of market territory, including unserved area, unclaimed area, Service Area Boundary (“SAB”) and CGSA metrics

•          Provided technical and/or analytical skills while actively participating as a team member on various projects that impact functionality

•          Intermediate to expert level experience with Networkflow, Siterra,FAA, and ASR systems.

 

 

WiPro   6/12 – 11/12

Tier 2 Technical Support/Helpdesk

 

•          Analyze and investigate no sync and no route issues related to internet connectivity, networking, LAN/WAN, TCP/IP, DHCP, routers, and general PC and modem issues.  Analyze and assist with problems involving email and web chat.

•          Provide client support and technical issue resolution via email, phone, and other electronic medium

•          Identify and correct or advise on operational issues in client computer systems.

•          Recognize, promote, and comply with company performance standards for work quality, work efficiency, attendance, and schedule adherence.

•          Support call center environment taking incoming service calls from customers             

 

Teksytems-AT&T Mobility                                                                                                    06/08-03/10

Network Control Engineer- Contract Position

 

•    Implemented and developed policies and procedures to ensure FCC/FAA compliance for all cellular, CDMA, GSM, 3G, and LTE wireless sites.  Investigated and resolved compliance problems, questions, or concerns related to external audits. Verified ASR, FCC station license information, and photocell operation. Utilized ULS, ASR, FAA, and FCC websites.  Managed special projects such as HUB alarming standardization and LED tower conversion projects. Maintained accurate and complete documentation of all stages of audit process.  Reviewed, analyzed, and corrected discrepancies of cell site information to comply with FAA requirements/guidelines. Worked with field engineers at remote sites to ensure compliance.

•    Tested, analyzed, and troubleshoot wireless telecommunication circuits to include WCDMA/HSPA, GSM, 3G, and LTE wireless systems.  Worked with RAN, Node B- RNC, and GSM-BSC. Provided technical support, testing and assistance on Nortel, Siemens, Lucent, and Ericsson equipment.  Monitored network to ensure system performance and to help isolate troubles.

•    Maintained a record of daily data communication transactions, problems, actions taken, and installation activities via ticket reporting system. Interfaced with local exchange companies and/or project management teams to negotiate critical dates and assisted in decisions regarding design. Worked with field engineers, local exchange companies, switch room technicians, and equipment technicians at central office locations and customer premises. Received inbound and outbound calls in a call center environment to/from customers, vendors, and local exchange companies to help isolate and repair malfunctioning telecom network and equipment.

 

 

Insight Global- Level 3 Com, Data Path                                                                                10/06-04/08 

NOC Technician, Wiring Tech- Contract Position                                                                               

 

•    Configured, verified, and troubleshoot switches, routers, VLANs, WLAN, LAN/WAN and other network communications. Implemented IP addressing schemes and IP services to meet network requirements.  Performed loopback tests, troubleshoot, and analyzed T1, T3, OC3, OC192 circuits. Utilized Granite, Clarify, Nortel 5200, Cisco 15454, Fujitsu, Remedy, Tellabs, Net Analyst and React. Monitored network to ensure system performance and to help isolate troubles.

•    Maintained a record of daily data communication transactions, problems, actions taken, and installation activities via ticket reporting system. Interfaced with local exchange companies and/or project management teams to negotiate critical dates and assisted in decisions regarding design. Received inbound and outbound calls in a call center environment to/from customers, vendors, and local exchange companies to help isolate and repair malfunctioning telecom network and equipment.

  

 

AT&T                                                                                                                                           03/97- 12/04

Communications Technician/ CSDG Provisioning Assembler

 

•    Tested, analyzed, and performed loopback tests for telecommunication circuits for DSO, T1, T3, OC3, OC192, and Frame Relay, ATM, Voice, and ISDN- PRI and BRI circuits.

•    Provided technical support and assistance to field engineer, switch room technicians, and equipment technicians at central office locations and customer’s premises. Monitored network to ensure system performance and to help isolate troubles. Utilized TIRKS, SOTS, Granite- Web XNG, Net Analyst, DSTS, BMP, DMS, 5ESS scripts, Test Set, ICORE, ASDS

•    Configured and tested frame relay, IP circuits utilizing Cisco IOS commands.

•    Maintained a record of daily data communication transactions, problems, actions taken, and installation activities via ticket reporting system. Coordinated test and turn up of service. Received inbound and outbound calls in a call center environment to/from customers, vendors, and local exchange companies to help isolate and repair malfunctioning telecom network and equipment.

•    Developed and provisioned the circuit layout/design for Frame Relay circuits according to plans and Word document. Analyzed, evaluated, and tracked discrepancies/potential problems on service orders. Managed multiple tasks and customer requests to ensure customer commitment dates were met. Interfaced with local exchange companies and/or project management teams to negotiate critical dates and assist in decisions regarding design. Communicated effectively with all levels of management and external suppliers.

•    Configured Cisco routers, switches, and hubs, VLAN and other network equipment.

 

SKILLS/EDUCATION

 

•    CCNA Certified-CSCO11399056- 5/2008, Network+ Certified 11/2006

•    Applications: Microsoft Office Suite, Adobe Acrobat Professional, Visio, Publisher, QuickBooks, MS Project, Lotus 1-2-3, Quicken, Access, SQL, HTML, Outlook, and WordPerfect, UNIX scripts, Siterra, CinguLinc, Networkflow, VZReg, CASPR

•    Test Equipment Systems: Clarify, Winfoil, AOTS, Alcatel, Lucent, Net Analyst, DSTS, BMP, DMS, 5ESS, Test Set, ICORE, ASDS, ACD Phone systems, Nortel 5200, Cisco 15454, Fujitsu, Remedy, Oracle database, REACT, TIRKS, SOTS and many more.

•    Operating Systems: Windows NT, Windows 2000, Windows XP, UNIX

•    MBA: April 2012- Deans List- Strayer University, member of Alpha Chi Honor Society-Record no: 207206; BS in Information Systems: July 2006- Empire State College; Cisco/Networking Specialist-August 2007-Dekalb Tech College

•    Treasurer of Toastmasters, Inc, Licensed Real Estate Agent/Broker - license#225798